Delivery & Return

Delivery and returns

 

Delivery UK mainland

Standard items

  • Standard delivery service is free on most* orders over £120.00† ex VAT/ £144.00 in VAT.
  • £4.95 delivery charge for orders £50.00 and under† ex VAT
  • Some items cannot be shipped by Standard or Next Day.
  • For delivery to non-mainland UK and other regions see below. 

Large and heavy items e.g. furniture

  • Pallet deliveries will be charged at £55.00 per pallet and delivered kerbside
  • Assisted delivery charges can be quoted on request

Delivery UK Offshore

Northern Ireland

  • Free over £250.00**
  • £20.00 per order up to 25Kg (two to three day service)

Channel Islands

  • Free over £250.00**
  • £20.00 per order up to 25Kg (two to three day service)

Isle of Man

  • Free over £250.00**
  • £16.00 per order up to 25Kg (two to three day service)

    Worldwide

    If you require delivery to a destination to different country, please contact us for a quote. Call us on +44 (0)330 133 7686 or Email sales@abudii.com

     

    All-in-One with set up delivery

    When you order our All-in-One Package with set up delivery, you will be offered our Abudii assembled service, where a specialist carrier will:

    1. De-box, unwrap and assemble
    2. Position the goods to your desired location
    3. Clear all bulky packaging for your convenience

    Returned goods

    Should you find your purchase unsatisfactory, you have a 14-day window from the date of purchase to initiate a return. The item/s must remain unused, in their original packaging, fully intact, and subject to a comprehensive inspection by our warehouse manager before a refund or replacement is processed according to your preference. Depending on the item's size and weight, particularly for heavy cooking and refrigeration appliances, a minimum restocking charge of 25% may be applicable, at the discretion of Abudii.

    Please be aware that, given the perishable nature of our food and beverage items, all such products are non-refundable unless deemed faulty. Additionally, customised products are also non-refundable.

    For damaged or unchecked items, please report the issue within 24 hours of delivery.

    If you wish to initiate a return, kindly log into your account to request your return number. Alternatively, you can send an email to returns@abudii.com.

    IMPORTANT: Spares, special order items (e.g., stainless steel items, tables, sinks, canopies, and furniture), and non-stock items made to order cannot be returned. Crockery, glassware, cutlery, chef knives, and all A Grade items are also non-returnable. Opened, marked/soiled, damaged, or used goods are eligible for a partial refund (not exceeding 70% of the purchase price) following assessment by Abudii.

    For clothing or shoes, they must be in the original packaging, folded, and presented as received; damaged packaging will not be accepted.

    Our Returns Address Is

    Abudii
    Storage unit, Bay 1
    Howard Centre, 
    Welwyn Garden City
    AL8 6PZ
    United Kingdom

     

    Need some help?

    If you need more information about our delivery or returns, visit our delivery and returns terms and conditions page or contact our friendly team via email at info@abudii.com

    Alternatively, use our contact form to request a call back, we will be happy to help. 

    * Free Delivery Qualification

    • Only available to UK Mainland addresses (see below).
    • Standard delivery is 2-4 working days, see product page for precise timeframe.
    • Order total minus any discounts must be £120.00 ex VAT or over.
    • Not available on 'heavy items', delivered by pallet.

    † UK mainland only, excludes large items of equipment. Subtotal must exceed £50.00 (excl. VAT and promotions)

    ** Excludes all items of furniture and equipment: counters, panels, couches, trolleys, chairs and stools, etc.